Request to Move balance from one account to another

TAQA Distribution.AMS.SS.3.1.5

Service Code

Request to Move balance from one account to another

Service Name

Customer desire of transferring stopped deposit amount or credit amount from account to another account

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

5 steps / 15 minutes - Duration of completion 10 days (depends on the procedure of transferring the amount by the concerned employee)

Number of steps / duration

Documents required	Residential\ Agricultural	Commercial	Industrial	Government
Official letter from the Institute or company			P	P
Copy of Trade license		P
Copy of Emirates ID	P	P	P	P
Presence of the applicant or his representative.	P	P	P	P
Copy of Industrial license			P	P
Copy of Clearance (when ask to transfer the deposit amount in stopped account)	P	P	P	P
Copy Of Authorized Signatures		P	P	P

Required Documents

Visit any TAQA Distribution’s Customer Service Center and submit required documents.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service link

P

Related parties

Attendance of the applicant or his representative for signing the request.

Terms of service

transferring deposit amount or credit amount from account to another account

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers