Installment Payment Arrangement for Customers in Financial Distress

TAQA Distribution.AMS.SS.3.5.2

Service Code

Installment Payment Arrangement for Customers in Financial Distress

Service Name

Arrange payment of due amount on the customer (financially distressed) as installment, by concluding contract between the parties.

Service Description

¨ Subsidiary þ Supplementary

Services Category

¨Commercial

¨ Social

¨Regulation

¨ Information

þProcedural

þ Residential ¨ Commercial ¨ Governmental ¨ industrial ¨Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

8 Steps / 20 minutes – 3 hours in case of reconnecting disconnected power

Number of steps / duration

· Valid Emirates ID card for the tenant

· Account number

Required Documents

Visit Customer Service Centers

Service Delivery Procedures and Stages

Dhs 100 disconnecting fees due to payment delay

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

P

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service link

P

Related parties

Pay 50% of due amount on Account

Terms of service

Due amount payment

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

X

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers