Service Inquiries Request

AADC.AMS.SUS.3.6

Service Code

Service Inquiries

Service Name

This service is to provide information to the customer about AADC services, procedures and the channels of providing the services and any other information about the company sites and working hours and payment channels.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

P

P

P

3 steps / 6 minutes

Number of steps / duration

Non

Required Documents

· Customer Service Centers

· AADC Web Page www.aadc.ae

· Call Center 8009008

· AADC Smart Application

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

Non

Related parties

Terms of Service If inquiring about the account or invoices, the customer must be the account holder

Terms of service

Get the required information.

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

X

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers