Service Inquiries Request

TAQA Distribution.AMS.SUS.3.6

Service Code

Service Inquiries

Service Name

This service is to provide information to the customer about TAQA Distribution services, procedures and the channels of providing the services and any other information about the company sites and working hours and payment channels.

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation /Technical

*Information

    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

P

P

P

3 steps / 6 minutes

Number of steps / duration

Non

Required Documents

·         Customer Service Centers

·         TAQA Distribution Web Page www.aadc.ae

·          Call Center 800 2332

·         TAQA Distribution Smart Application

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

·         TAQA Distribution service centers

·         Smart  TAQA Distribution Application

·          E-payment through TAQA Distribution Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 800 2332

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

 

Non

Related  parties

Terms of Service If inquiring about the account or invoices, the customer must be the account holder

Terms of service

Get the required information.

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

X

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 Al Ha 3. Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers