Service for New Customer/Reconnect for maintenance

AADC.AMS.SUS.3.4

Service Code

Service for New Customer/Reconnect for maintenance

Service Name

Reconnect disconnected service for the following reasons (maintenance/ disconnecting of power because of payment delay/instalment)

Returning of the power depending on the instalment contract.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

6 steps / 8 minutes in front desk – 3 hours for reconnecting

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	P
Power of Attorney in case of the representative	P	P	P
Copy Of Trade License		P
Letter From Company		P	P
Copy Of Authorized Signatures		P

Required Documents

Presence of the applicant or his representative to the Customer Service Centers.

Service Delivery Procedures and Stages

Dhs 100 when disconnect the power because of payment delay.

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Service link

Related parties

Clear any due amount on account before reconneting the serivce

Terms of service

Reconnect service

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers