“To Whom IT May Concern” Certificate Request

AADC.AMS.SUS.3.3

Service Code

“To Whom IT May Concern” Certificate Request

Service Name

Printed certificate as per customer request for the below reasons:

· Informing that the customer has no valid account in AADC system.

· Informing of the delivery date of water and electricity service

· Informing that the customer do have valid account in AADC system for tenancy renewing propose.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

3 steps / 10 minutes

Number of steps / duration

The customer has no valid account in AADC system;

· Valid Emirates ID card for individual

· Trade license for Commercial

· Power of attorney in case of applicant’s representative

The delivery date of water and electricity service;

· Valid Emirates ID card for individual

· Trade license for Commercial

· Power of attorney in case of applicant’s representative

· Account or meter number

The customer do have valid account in AADC system for tenancy renewing propose;

· Valid Emirates ID card for individual

· Trade license for Commercial

· Power of attorney in case of applicant’s representative

· Account or meter number

Required Documents

Visit Customer Service Centers.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service link

P

Presence of the owner of his representative

Related parties

N/A

Terms of service

Printing “To whom It may concern certificate” form.

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers