Drawing Approval Request

AADC.E.SUS. 1.2.3

Code Number

Drawing Approval Request

Service Name

Extension cables and conduct conduction and network extensions

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

5 steps / 5 minutes with the customer service staff - 20-41 working days with the technical staff

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy of the identity of the owner from both sides	ü
Two photographs from the sitemap	ü	ü	ü
Book request from the consultant	ü	ü	ü
Model Supply Arrangements	ü	ü	ü
Site diagram	ü	ü	ü
Electrical diagram	ü	ü	ü
Request from the company / company			ü
Copy of the commercial license			ü
Copy of signature approval			ü
Request from the government agency		ü

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

Depending on the length and distance of the cable and the proximity of the source

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Delivery letter

Terms of service

Extension and execution of the delivery request

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

P

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers