Meter Examination Request

TAQA Distribution.E.SS.1.2.4

Service Code

Meter Examination Request

Service Name

Is an expression of customer dissatisfaction with electricity service bills

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

8 steps / 16 minutes with front desk staff / 10 days for meter correction.

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	P
Letter From Company			P
Copy Of Trade License		P
Account/Meter number	P	P	P
Meter Test Form	P	P	P
Power of attorney (if representative)	P	P	P

Required Documents

· Submit required documents to Customer service front line or through fax to the Call Center

· Receives request reference number via SMS after creating the complaint case in the billing system.

· Contact the customer for examination results.

Service Delivery Procedures and Stages

Dhs 50 in case nothing wrong with the meter

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Customer must have valid account number

Terms of service

Meter examination

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers