Temporary Electricity Line Connection

TAQA Distribution.E.SUS.1.3

Service Code

Temporary Electricity Line Connection

Service Name

Request to connect the power supply temporarily

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

14 steps / 10 minutes for the staff – 20-42 working days for the employee concerned

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental	Events
Copy of the site map	ü	ü	ü
Copy Of Owner's ID (if inherit: power of attorney)	ü
Request letter from the contractor to connect the power supply temporarily		ü	ü	ü
Commercial license		ü
Copy of the signature		ü
Copy of the building permit		ü	ü
A letter of no objection from the municipality to connect the power supply	ü	ü	ü	ü

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

According to the consumption of electricity in kWh (depending on the load)

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

AL Ain Minucipility

Related parties

For Tents: The application must be submitted 7 days before connecting.

For Temporary line: inspection and approval should be done first.

Terms of service

connecting the power supply temporarily

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers