Execution Request - Water

AADC.W.SUS.2.23.

Code Number

Execution Request - Water

Service Name

Perform water connection from the source and install the meter if any

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

10 working days

Number of steps / duration

· Copy of the identity of the owner from the two sides (in the case of the heirs: a copy of the agency is required on the heirs + a copy of the identity of the agent)

· Request for delivery from / company / company / body

· Image of the site map

· Copy of building permit

· Copy of the commercial license

· A copy of the signature

· Adopting a reservoir location

· Account number or counter

Required Documents

1. Submission of required documents

2. Receive a rejected text message or invoice value for payment and complete the procedure

3. Receive the service

Service Delivery Procedures and Stages

By measurement

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Connection Request Letter

Related parties

Extension and implementation of the delivery request

Terms of service

Issuance a certified schemes

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers