Internal Water Supply Inspection

TAQA Distribution.W.SUS.2.21.

Code Number

Internal Water Supply Inspection

Service Name

Field survey work and inspection on the proposed delivery route and approved water tanks

Request Description

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

3 working days within Al Ain city / 7 working days for external areas

Number of steps / duration

·         Copy of the identity of the owner from the two sides (in the case of the heirs: a copy of the agency is required on the heirs + a copy of the identity of the agent)

·         Request for delivery from / company / company / body

·         Image of the site map

·         Copy of building permit

·         Copy of the commercial license

·         A copy of the signature

·         Adopting a reservoir location

·         Account number or counter

Required Documents

1. Submission of required documents

2. Determine the inspection date

3. Receive a rejected text message or invoice value for payment and complete the procedure

4. Receive the service

Service Delivery Procedures and Stages

Dhs 100 after the second visit

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

·         TAQA Distribution service centers

·         Smart  TAQA Distribution Application

·          E-payment through TAQA Distribution Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 800 2332

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related  parties

Inspection is only approved after the approval of the delivery schemes

Terms of service

Internal extensions inspection

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers