Site Clearance Request

AADC.W.SUS.2.1

Service Code

Site Clearance Request

Service Name

Site clearance is requested to assure that the location has no Water connection service for the purpose of area space addition or establishing new building.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

If clear site: 3 steps / 6 minutes in Al Ain Municipality

If there is service line: customer should apply for shifting/ Diversion service request

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	ü
Copy Of Trade License		ü
Copy Of Authorized Signatures		ü
Consultant letter requesting the detection of service lines (in the case of construction).	ü	ü	ü
Letter From Company		ü	ü
Site Plan	ü	ü	ü
Copy of approved supply arrangements (for electricity only	ü	ü	ü
Town Planning book + diagram (in case of increases).	ü	ü	ü

Required Documents

· Submit required documents to Al Ain Municipality and pay fees

· AADC will receive the documents online through billing system for follow up by specialist staff.

· Receive SMS for Location Visit date

· Issue approved site clearance from AADC.

Service Delivery Procedures and Stages

Dhs 100

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

AlAin Minucipility

Related parties

approved supply arrangements must be done before appling for site clearance request

Terms of service

No Water connection in the location

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers