Frequently asked questions about the Merger

Starting from January 2025, you will experience our new combined brand identity. This includes a rebranded app and website and your bill will display the new "TAQA Distribution" brand.

Bringing all the companies under the TAQA name will help ensure people better understand the full scope of what our group does. We aim to capitalise on the strengths of each part of TAQA to deliver on our commitment to providing secure, clean and affordable power and water to the communities we serve.

There will be no immediate changes to your billing or payment methods during the transition. From January 2025, your bill will display the new "TAQA Distribution brand".

No, you will not be required to sign any new agreements.

For now, there will be no immediate changes to how you view your accounts. We will keep you informed as we move to a single platform.

There will be no impact on service levels due to the merger. In the event of an emergency or supply disruption, please call 991 for electricity emergencies and 992 for water emergencies.

No, you are not required to pay the deposit amount again.

For any inquiries or concerns, please contact us through the following numbers until 31st December 2024:

• ADDC customers: 8002332

• AADC customers: 8009008

Our commitment to delivering reliable power and water services remains unchanged, and customers from across the Emirate can expect no change in our services.