Attendance & Follow-Up of Complaints
Service name: |
Attendance & Follow-Up of Complaints
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Service description: |
Company receives calls & follows-up clients complaints of various types to promote its services |
Process description: |
- Attendances of client's call reporting the fault.
- Analyze type of complaint.
- Entry of complaint into system.
- Forward complaint to concerned department.
- Client contacted & notified the result of complaint once received from concerned department.
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Special conditions: |
Subscriber Account No. & name must be provided along with premises details. |
Fees: |
Payable for | Amount (Dirham) | Fee |
Al-Ain Distribution Company |
AED50 Dirham meter checkup fees |
No fees required except meter check up, fees added if meter report not faulty. |
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Service access: |
Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008. |
Working hours: |
Water & Electricity complaints received 24 Hours during week days. |
Required forms: |
Meter Technical check-up form for meter fault rest of complaint not required form. |
Service Availability: |
Individuals & Corporate |
Required Documents |
Special Needs | Name of Document |
Original copy with payment of AED 50 Fees in case of meter found not faulty |
Meter Test Request Form (based on clients request) |
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Service Duration : |
15 Working Days |