Attendance & Follow-Up of Complaints
| Service name: |
Attendance & Follow-Up of Complaints
|
| Service description: |
Company receives calls & follows-up clients complaints of various types to promote its services |
| Process description: |
- Attendances of client's call reporting the fault.
- Analyze type of complaint.
- Entry of complaint into system.
- Forward complaint to concerned department.
- Client contacted & notified the result of complaint once received from concerned department.
|
| Special conditions: |
Subscriber Account No. & name must be provided along with premises details. |
| Fees: |
| Payable for | Amount (Dirham) | Fee |
| Al-Ain Distribution Company |
AED50 Dirham meter checkup fees |
No fees required except meter check up, fees added if meter report not faulty. |
|
| Service access: |
Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008. |
| Working hours: |
Water & Electricity complaints received 24 Hours during week days. |
| Required forms: |
Meter Technical check-up form for meter fault rest of complaint not required form. |
| Service Availability: |
Individuals & Corporate |
| Required Documents |
| Special Needs | Name of Document |
| Original copy with payment of AED 50 Fees in case of meter found not faulty |
Meter Test Request Form (based on clients request) |
|
| Service Duration : |
15 Working Days |