Al Ain Distribution Company started customers’ registration in “Istimrar”, a direct debit service to pay the monthly water and electricity bills automatically through customer's banking account. A new and secure online payment method that enable AADC to collect the monthly bill directly from the customer’s bank account.
Also, customers will always receive SMS upon registration, amount deduction and a reminder for providing a sufficient balance in banking account. Direct debt will be the best solution for an automatic monthly payment with no more waiting time and to forget late payment and power interruption. Furthermore, Eng. Bader Al Thehli, AADC Executive Operations Manager, said that AADC is always concern to upgrade its customer services in order to provide an excellent customer service that comes in the top of AADC priority and strategic plan. Also, he added this service is designed to provide a fast, easy and secure payment method to improve and facilitate paying the monthly bill. Besides, customers can also activate bill smoothing service starting February 2020, which is calculating the monthly average of the monthly bill value to be deducted every month for one year during summer and winter periods.
Istimrar service, automatic payments, is a direct debit service to pay water and electricity bills automatically through customer's banking account (current account) in cooperation with the UAE Central Bank. Direct Debit service increases the efficiency of both paying and collecting regular payments compared to traditional payment methods such as cash and bank transfers. Customers can subscribe to “Direct Debt” service, customer can contact AADC Toll number 8009008 or visit any of AADC customer service branches to provide them with Water and Electricity account number and Customer’s IBAN Number. By clicking the link connected direct to the UAE Central Bank, AADC ensure getting the instant approval to continue registration quickly and securely.