| Service name: |
New Customer Setup Request
|
| Service description: |
Entry of premises name in the billing system to assure receiving bill & continuation of service |
| Process description: |
Customer profile updated any counter of customer service any branch at the same time |
| Fees: |
Free service insurance deposit obligatory
| payable for | Amount Dhs | Fee |
| Al-Ain Distribution Company |
AED1000 |
Refundable of Residential deposit |
| AED 2000 |
Refundable of Commercial Deposit |
| AED 5000 |
Refundable of Industrial Deposit |
| AED 10.000 |
Refundable of temporary sites deposit |
|
| Service access: |
Service Inquiry:
AADC Contact Center (8009008) 24 Hours / 7 days Applying for Service:
Main Branch Telephone 03-7636000 or external branches |
| Working hours: |
Main Branch or any external branches during official working hours (7AM – 3 PM) from Sunday to Thursday. |
| Service Availability: |
Individuals & Corporate |
| Required Documents |
- Copy of ID card (UAE Citizens).
- Copy of attested tenant contract.
- Account No./Subscription No./Meter No.
- Attesting signatures (Commercial).
- Copy of trading /industrial license.
|
| Service Duration : |
1 Day |