New Customer Setup Request


Service name:

New Customer Setup Request

Service description: Entry of premises name in the billing system to assure receiving bill & continuation of service
Process description: Customer profile updated any counter of customer service any branch at the same time
Fees: Free service insurance deposit obligatory
payable for Amount DhsFee
Al-Ain Distribution Company AED1000 Refundable of Residential deposit
AED 2000 Refundable of Commercial Deposit
AED 5000 Refundable of Industrial Deposit
AED 10.000 Refundable of temporary sites deposit
Service access: Service Inquiry:
AADC Contact Center (8009008) 24 Hours / 7 days Applying for Service:
Main Branch Telephone 03-7636000 or external branches
Working hours: Main Branch or any external branches during official working hours (7AM – 3 PM) from Sunday to Thursday.
Service Availability: Individuals & Corporate
Required Documents
  • Copy of ID card (UAE Citizens).
  • Copy of attested tenant contract.
  • Account No./Subscription No./Meter No.
  • Attesting signatures (Commercial).
  • Copy of trading /industrial license.
Service Duration : 1 Day