Service name: |
Account Clearance
|
Service description: |
Company issues final clearance for subscribers when vacating premises or renting new premises |
Process description: |
- Attendance of clients calls requesting the service
- Identification of client ID
- Entering request into the system
- Forward requests to meter readers unit
- Contacting client to receive clearance
- Client visits nearest branch to receive original copy of clearance
|
Special conditions: |
- Client asked for verification of ID or Attorney by sending documents by AADC Contact Center Fax No. 03-7624494.
- This service processed for account holder only.
- Payment of dues must make on account requesting clearance.
- In case of account cleared from complaints the procedure takes 48 working Hours.
- The certificate is valid till the 5th day of the request date. After exceeding the 5th day, the certificate will be cancelled and another request should be issued.
|
Fees: |
AED 100 for issuance of the clearance letter |
Service access: |
Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008 |
Working hours: |
Water & Electricity complaints received 24 Hour during 7 days |
Service Availability: |
Individuals & Corporate |
Required Documents |
No Documents Required |
Service Duration : |
2 Days |